Voice process - technical support DXC Technology India
Job Description:
1. Troubleshooting Hardware/Networking/OS related queries for our global customers over phone.
2. Previous experience in handling International clients over Email and Chat platform will be preferred.
3. Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
4. Providing L1/1.5 assistance to the client users over Email & Chat.
5. Validating the closure
Desirables:
1. Person is required to provide 24X7 support on Service Desk responsibilities
2. Resource is required to have good communication skills – both verbal and written
3. Any Graduate with min 60%
Work Location: Bangalore
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