Freshers: Infosys BPM Ltd. - Submit details - Use Official IDs.
MIT Mysore - Infosys Recruitment
Click on below link and use your official Ids to apply.
Please find the attachment and the below JD.
As discussed, kindly share the interested candidate details on the attached excel file with their updated resumes by Monday.
Skill: Technical Service Desk.
Package : 4LPA to 5LPA
Total openings: 400
Job Description
Key Tasks and Deliverables:
Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI’s
Pro-actively identify and communicate potential bottlenecks, problems and operational adjustments that improve the stability of IT operations.
Identify key areas and support knowledge management based on IT Incidents and Service requests.
Per requirements support IT projects and initiatives for testing, validation and document creation.
Drive skillset improvement, knowledge sharing and intergroup training within the IT Service Desk to drive continuous service improvement (SME structure).
Position Objectives:
Effectively resolve IT Incidents and IT Service requests submitted by Momentive end-users based on defined troubleshooting scripts, best practices and available knowledge management articles.
Primary contact person for first line Incident resolution, knowledge sharing, coordination and communication of information required to be shared with IT Service Desk Analysts.
Provide support and feedback related to process, validating and coordinating IT projects and IT Service process improvements based on resource availability.
Continuously monitor, evaluate and evolve the IT Service desk processes and best practices to increase effectiveness and maturity of IT service and drive operational stability. Main input for knowledge and problem management opportunities.
Provide consultation, training, documentation and guidance to IT managers regarding ITIL methodology, processes, procedures and approach.
Job Location: Bangalore
Shift- candidate should be flexible for 24/7 shift.
Minimum Qualifications
Must be well versed with Microsoft Office Outlook, Excel, Word, PowerPoint, and, Visio and Project;
Fluent in English language (Written & Verbal)
Previous experience with IT Service Management tool preferred.
Post Graduates only with Science Background.
Thanks and Regards
Shiva Sagar S D
Placement Officer
MIT Mysore.
