Freshers; Gigmos - Tech Support - 2020 Any Branch - 2020 Batch immediate requirement
Below are the Job Details:
Company: Gigmo Solutions - https://gigmos.com/
Home * Gig Workers, Gig Economy, Customer Support, AI bots Gigmos enables businesses to reduce support cost by smart outsourcing of their workforce on Gigmos platform. Gigmos hi-tech platform ensures onboarding of sharp and motivated Gig workers, through stringent testing standards, from across the globe.gigmos.com
Job title: Technical Support Engineer
Client: Microsoft Inc
Duration and Type: Full time / Permanent
Job location: Permanent work from home
Work Schedule: Monthly Roster - Shift 8pm to 4am
**Salary: 4.5 LPA
Job Description:
Desired candidate profile :
We are looking for candidates who have flare for Software Technical Support.
Experience in Microsoft Process or office 365 domain is preferred but not mandatory.
You should have excellent written and verbal communication skills and should have
ability to present clearly and adapt communication style depending on the situation and should be willing to work in night shifts.
You should have a laptop with windows 10 and fast internet connection with minimum 30 Mbps.
Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.
Roles and Responsibilities:
This role is to provide Microsoft 0365 (Microsoft Exchange, Teams, Sharepoint) support to business customers of a large global software house.
We are hiring freshers! Work from anywhere!
Experience: 0 -1 year
What will you do?
You will provide Microsoft cloud support to our clients customers using a software platform provided by Gigmo or our client.
Support tickets are received on the software platform and support engineers interact with the customers using outbound call, email or chat all these contact modalities are built within the software platform that the engineer uses.
Engineers can seek help from our technical experts/Microsoft Technical advisors to resolve the support ticket .
Training will be provided
There will be rigorous Microsoft O365 full time training provided by our expert trainers.
Post the training you can choose to do industry certifications like MCP (Microsoft certified professional), MCSE, MCT.
You will be committing to minimum tenure with us after the training program by signing a legal agreement with Gigmo Solution.
Why work with us?
You will not only help troubleshoot potential software problems, and assist your customers, but also getting:
Practical experience, immense learning exposure while working with one of the largest organisations in the world.
Expand your soft skills like motivation, decision making and leadership skills, as well as technical knowledge, including problem solving, communication, and working as a team.
We have work from home culture.
Selection Process includes
Round 1 Analytical, aptitude and communication Test
Round 3 Online Interview
Eligibility Criteria
Applicants should be 2020 passouts.
Education B.Tech/B.E/B.Sc IT/BCA .
Applicants should have excellent written and Verbal communication skills.
Should have fast personal Laptop and fast internet connection.
Should be okay to work in Night Shift supporting US customers.
